Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel

The hotel was under renovation, but what was visible to us was very pretty and the lobby was elegant. The staff was responsive and helpful when needed. The room was clean and had a view of the falls.

Simply walking to our hotel was a treat! So elegant and well kept. We found out that Marilyn Monroe stay there as well! We got a room with a view of Niagara Falls, so beautiful to fall asleep and wake up to! The staff was excellent, friendly, and helpful most of the time. We had breakfast in the Rainbow Room will a view of the falls, so magnificent. Crown Plaza is my choice when I return to lovely Ontario.

Great location, was so close to popular attractions plus a we go bus station and they even gave us complimentary we go travel cards. Staff were incredibly friendly and accommodating and spoke highly about their management. Got there 2-3 hours early and was wanting to store our luggage in the meantime but the room was actually already available. Rooms looked a bit old fashioned but was clean. The room that we got was a partial view of the falls and was able to see the fireworks display every night.

The only thing good about Crowne Plaza Niagra was the manager at front desk and her team. I had booked through booking.com along with breakfast for 3 nights. The breakfast was pathetic and staff in the restaurant was rude. The room we got was so small it could only accommodate 2 people but we got booked for 4 adults. I don’t think the hotel should book it knowing how old and small these rooms are. I paid almost $500 per night for such a conjusted room with a small bathroom. After the restaurant staff got rude with me over tip I went and complained to the front manager and asked them to refund my money so I could go stay at another hotel but she promised to make sure to improve their service and make our experience better if we stay. Since I had paid for a fallsview room the staff moved us to a bigger room better for a family. I’d say the promise was kept.

Сlean, comfortable hotel, friendly and helpful staff. Good continental breakfast. Earlier access to the water park. Starbucks on the first floor. Possibility to go to some restaurants and cafes through the covered passages, that is really cool if the weather is bad.